Frequently Asked Questions

What are your product offerings?

High School & University Tutoring
Online tutoring and In-person 1 on 1 tutoring.
Online and In-person group tutoring.
Online Video Courses (Grade 11, 12 & University of Pretoria).
University and High School Notes.

Where is 123tutors based?

123tutors was founded in the heart of Gauteng, Pretoria, South Africa. We do not have physical offices, we are an online based company servicing all major cities across South Africa.

Our professional business address is: 133 Ballyclare Drive, Ballywoods Office Park, Cedarwood House, Ground floor, Bryanston, Johannesburg, Gauteng, 2060.

If you would like to reach us, give us a call/WhatsApp us: 081 310 3858
or Email: hello@123tutors.net


Where do you offer tutoring?

We offer university tutoring at all major South African Universities – UP, UJ, WITS, NWU, Stellies, UCT, NMU, UFS, UL, TUT and many more.
For high school learners we service most of the major cities across South Africa, if tutors are available to travel to.

Where does the tutoring take place?

Currently, given the Covid 19 Pandemic and National lockdown, all tutoring for high school and university is conducted online.

Otherwise, for university tutoring, students are encouraged to meet the tutors on their campus (library/ study centre/ communal areas etc.). Alternatively the tutor can travel to the students university residential location. For high school tutoring the tutor travels to the student’s residence/school and tutoring takes place at the desired premises.

What are your rates for 1 on 1 tutoring?

When does a student get assigned a tutor?

After you have formally requested a tutor from our website, person responsible for payment will receive an invoice. Once the invoice has been paid and proof of payment have been emailed to us – student@123tutors.net, we will connect student with the tutor either via WhatsApp, email or SMS (depending on student’s desired method of communication).

Can I know the marks that the tutor obtained for the subjects he/she tutors?

Unfortunately, we cannot disclose any personal information of the tutor. However, should the student/ parent wish to know, once the tutor is allocated, they can ask the tutor personally to disclose his/her academic achievement for said module.

How does the tutoring service work?

We provide tutoring according to the packages as listed on the website ie. 5 hours, 10 hours, 15 hours, 20 hours or 30 hours. Tutors tutor students based on their needs and what and when they want to learn on a per lesson basis.

We also offer a month-to-month tutoring solution where student gets a set number of hours to use each month.

What happens to hours that a student is left with?

We credit the student’s remaining hours after each semester/ year to be carried over into the next semester/ year to use for tutoring. Only final year students who are left with remaining hours are eligible for a refund at the end of the month of the respective year.

How does the lesson scheduling work?

We don’t schedule the lessons, that is up to the student and tutor to discuss with one another to decide on when, where and how long the lessons should be.

Does the student need to use all the hours at once?

No, it is completely up to the student how he/she wants to split up the hours of the purchased package, it can for example be 1 hour each week, 30 minutes every day, 2 hours twice a week etc.

For high school tutoring we advise that lessons should be a minimum of 2 hours to justify the tutors travelling expense.

What happens if the student's hours run out and he/she wants to add more?

Student can simply send our admin a WhatsApp informing us how many hours he/she requires. Our admin will fill out a form for student, and person responsible for payment will receive an invoice via email, once paid we will inform the tutor of the additional hours to be added.

If student purchases more hours, can he/she still be placed with the same tutor?

Yes, unless you have indicated otherwise, we allocate the new hours to the same tutor.

Do you do refunds?

No, we do not issue refunds we only provide you with a credit to use whenever in the future unless you are a final year student.

However, should we not be able to place a suitable tutor with the student due to tutor unavailability or mismatch, we will gladly refund you the invoice amount that was paid.

What if student is unhappy with the allocated tutor?

Our policy is simple, you only pay for the lessons that student benefits from. Therefore, should student be unhappy, student reviews the tutor with provided review link, then the tutor must either redo the lesson free of charge or we allocate a new tutor to take over at no extra cost.

Can the student meet the tutor before payment is made?

No unfortunately not, we can only connect the student and tutor once full payment has been received.

Are the tutors screened?

Yes. Before a tutor is allocated, we thoroughly screen them to ensure that they meet the requirements set by the company to be able to tutor said module/ subject.

Does the tutor have his/her own resources?

We do not provide our tutors with any additional resources/ material for tutoring sessions, the tutor must either make use of his/her own resources or ask the student to send resources in order to adequately prepare.

How soon can I start with my lessons?

After you have been connected with the tutor you should allow the tutor at least 24 hours to adequately prepare for the lessons ahead.

How long does it take to get allocated a tutor after payment?

Once we have received proof of payment for the tutor request and processed it, it can take up to 72 hours to get allocated a tutor. But we generally aim to allocate and connect the tutor with the student within one or two hours.

Where can I see reviews for 123tutors? 

You can find testimonials on our website, on our Facebook page or on our Instagram page.

What happens if I'm unhappy with something?

You can reach us on WhatsApp any time if you have any questions, we will gladly assist. Or we can be reached via phone Monday – Sunday 08:00 – 17:30. We can also be contacted via email.

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